{"id":476,"date":"2024-08-01T14:19:08","date_gmt":"2024-08-01T11:19:08","guid":{"rendered":"https:\/\/greenheroes.bg\/?page_id=476"},"modified":"2026-10-22T07:05:05","modified_gmt":"2026-10-22T04:05:05","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/greenheroes.bg\/en\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%bf%d0%be%d0%b2%d0%b5%d1%80%d0%b8%d1%82%d0%b5%d0%bb%d0%bd%d0%be%d1%81%d1%82\/","title":{"rendered":"privacy policy"},"content":{"rendered":"
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Legal information<\/p>\n\n\n\n

privacy policy<\/p>\n\n\n\n

How Green Heroes EOOD collects, uses and protects your personal data when you browse greenheroes.bg, request an on-site visit or a quote, or write to us, and what rights you have.<\/p>\n\n\n\n

Effective from 22.10.2026.<\/p>\n<\/div><\/div>\n\n\n\n

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terms and conditions<\/a> privacy policy<\/a> cookie policy<\/a><\/p>\n<\/div><\/div>\n\n\n\n

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Contents<\/p>\n\n\n\n

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  1. Who processes your data<\/a><\/li>\n\n\n\n
  2. What data, why and for how long<\/a><\/li>\n\n\n\n
  3. Who we share data with<\/a><\/li>\n\n\n\n
  4. Transfers outside the EU<\/a><\/li>\n\n\n\n
  5. Your rights<\/a><\/li>\n\n\n\n
  6. Do you have to give us your data<\/a><\/li>\n\n\n\n
  7. Security<\/a><\/li>\n\n\n\n
  8. Children<\/a><\/li>\n\n\n\n
  9. Cookies<\/a><\/li>\n\n\n\n
  10. Changes<\/a><\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

    1. Who processes your data<\/h2>\n\n\n\n

    The controller of your personal data is Green Heroes EOOD. We process data in accordance with Regulation (EU) 2016\/679 (General Data Protection Regulation, GDPR) and the Personal Data Protection Act (\u0417\u0417\u041b\u0414).<\/p>\n\n\n\n

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    Controller<\/td>Green Heroes EOOD, UIC (EIK) 207304926<\/td><\/tr>
    Address<\/td>1799 Sofia, Mladost 2, Bl. 218, Entr. A, Fl. 4, Apt. 16<\/td><\/tr>
    Email<\/td>info@greenheroes.bg<\/a><\/td><\/tr>
    Phone<\/td>088 520 4700<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n

    We are not required to appoint a data protection officer. For any questions about your personal data, write to us at info@greenheroes.bg<\/a>.<\/p>\n\n\n\n

    2. What data we collect, why and how long we keep it<\/h2>\n\n\n\n

    We process only the data needed for the purpose in question.<\/p>\n\n\n\n

    Enquiry and contact forms, e-mail and phone<\/h3>\n\n\n\n
    Data<\/td>name and phone number, and optionally e-mail, town or village, the chosen service and a message; the consent tick box and the date of sending; for an on-site visit, the address of the site<\/td><\/tr>
    Purpose<\/td>to reply to your enquiry, arrange an on-site visit and send you a quote<\/td><\/tr>
    Legal basis<\/td>steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) and our legitimate interest in responding to enquiries (Art. 6(1)(f))<\/td><\/tr>
    Timeframe<\/td>1 year from the last correspondence, unless the enquiry leads to a contract \u2013 in that case we keep them for as long as needed to perform it and as required by the Accountancy Act (\u0417\u0421\u0447)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Site security<\/h3>\n\n\n\n
    Data<\/td>IP address, date and time, page visited, browser data, login attempts to the admin area<\/td><\/tr>
    Purpose<\/td>protecting the site against attacks, spam and abuse, fixing technical problems<\/td><\/tr>
    Legal basis<\/td>legitimate interest in keeping the site secure and working (Art. 6(1)(f) GDPR)<\/td><\/tr>
    Timeframe<\/td>server and security logs: usually up to 90 days, unless needed to investigate a specific incident<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Social media profiles<\/h3>\n\n\n\n

    If you write to us on our social media profiles (Facebook<\/a>, Instagram<\/a> \u0438 YouTube<\/a>), we process the conversation data in order to reply to you. For the statistics of our Facebook and Instagram pages, Meta is a joint controller with us.<\/p>\n\n\n\n

    Instagram photos of the site<\/h3>\n\n\n\n

    The strip of photos from our Instagram profile at the bottom of the pages is loaded from our own server (copies of the photos are stored there). So while you browse the website, your browser does not connect to Instagram or send it any data. If you click a photo or a link to our profiles, you go to the website of that network, and its own rules apply there.<\/p>\n\n\n\n

    We do not make decisions based solely on automated processing that have legal effects on you. We do not sell personal data.<\/p>\n\n\n\n

    3. Who we share data with<\/h2>\n\n\n\n

    We share data only as far as necessary, with:<\/p>\n\n\n\n